Submit the concern
Describe the issue, relevant dates, product involved and the outcome you are seeking.
Trust / Complaints
A clear path for concerns.
A complaint should be acknowledged, reviewed objectively and answered in language that explains what was considered and why.
Internal review
The appropriate team reviews available records and may request additional information.
A clear response
The response should summarize the review, reasons and any further options available.
Next step
Start with a clear question.
Tell us what you would like to understand. Our team can explain availability and the next appropriate step.
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